Refund Policy

1. Overview

At AI Learning Hub (Registration Number: 96194619), we are committed to providing high-quality educational services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for courses and services purchased through our website gptonlinebot.ru.

We understand that circumstances can change, and we strive to be fair and reasonable in handling refund requests. However, due to the digital nature of our educational products, certain limitations apply.

2. 30-Day Money-Back Guarantee

2.1 Eligibility

We offer a 30-day money-back guarantee on most of our courses and services. You may request a full refund within 30 calendar days of your purchase date if you are not satisfied with the course content.

2.2 Conditions for Refund

To qualify for a refund under our 30-day money-back guarantee, the following conditions must be met:

• The refund request must be submitted within 30 calendar days of the original purchase date
• You must not have completed more than 30% of the course content
• You must not have downloaded any completion certificates
• You must provide a brief explanation for your refund request
• Your account must be in good standing with no violations of our Terms & Conditions
• This must not be a repeat refund request for the same course

2.3 Exceptions to the Guarantee

The 30-day money-back guarantee does NOT apply to:

• Courses purchased at a discounted rate of 50% or more off the regular price
• Free courses or promotional offers
• Courses purchased through third-party platforms or resellers
• Services marked as "final sale" or "non-refundable" at the time of purchase
• Purchases made with gift cards or vouchers
• Renewal of subscription services (after the first month)

3. Subscription Services

3.1 Initial Subscription Period

If you purchase a subscription service, you may request a refund within the first 30 days of your initial subscription period, subject to the conditions outlined in Section 2. The refund will cover the full amount of your first payment only.

3.2 Subscription Renewals

Subscription renewals are NOT eligible for refunds. If you do not wish to continue your subscription, you must cancel before the renewal date. Cancellation instructions are available in your account settings or by contacting our support team.

3.3 Cancellation Process

• You may cancel your subscription at any time through your account dashboard
• Upon cancellation, you will retain access to subscription content until the end of your current billing period
• No refunds will be provided for the unused portion of the current billing period
• Canceled subscriptions will not automatically renew

4. Course Bundles and Package Deals

4.1 Bundle Refunds

When you purchase a course bundle or package deal, the refund policy applies to the bundle as a whole, not to individual courses within the bundle. To receive a refund:

• You must request the refund within 30 days of purchase
• You must not have completed more than 30% of any course included in the bundle
• The entire bundle will be removed from your account upon processing the refund

4.2 Partial Refunds

Partial refunds for individual courses within a bundle are generally not available. However, we may consider partial refunds on a case-by-case basis in exceptional circumstances, such as:

• Technical issues preventing access to specific courses that cannot be resolved
• Significant discrepancies between advertised and actual course content
• Other circumstances at our sole discretion

5. Non-Refundable Items and Services

The following items and services are NOT eligible for refunds under any circumstances:

5.1 Completed Courses

If you have completed more than 30% of a course or obtained a completion certificate, the course is considered fully consumed and is not eligible for a refund.

5.2 Promotional and Free Content

• Free courses, sample lessons, or complimentary content
• Courses obtained through promotional offers, giveaways, or contests
• Bonus materials or free additions to purchased courses

5.3 Third-Party Services

Any third-party services, tools, or products purchased through our platform or recommended in our courses are subject to the refund policies of those respective providers. We are not responsible for refunds of third-party services.

5.4 Gift Purchases

Courses purchased as gifts may only be refunded before the gift recipient has activated or accessed the course content. Once activated by the recipient, standard refund policies apply to the recipient's account.

5.5 Services Already Rendered

Consulting services, one-on-one coaching, custom course creation, or other personalized services that have been rendered are not refundable once the service has been provided.

6. How to Request a Refund

6.1 Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team via the contact form on our website or by using the contact information provided in Section 11
2. Include the following information:
   • Your full name and email address associated with your account
   • Order number or transaction ID
   • Course name(s) for which you are requesting a refund
   • Purchase date
   • Brief explanation of the reason for your refund request
3. Wait for confirmation - Our support team will review your request within 5-7 business days
4. Receive your decision - We will notify you of the approval or denial of your refund request

6.2 Required Documentation

In certain cases, we may request additional documentation to process your refund, such as:

• Proof of purchase (receipt, confirmation email, or bank statement)
• Screenshots of technical issues (if applicable)
• Detailed description of the issue or reason for dissatisfaction

6.3 Processing Time

Once your refund request has been approved:

• We will initiate the refund within 5-7 business days
• Refunds are processed through the original payment method used for purchase
• It may take an additional 5-10 business days for the refund to appear in your account, depending on your financial institution
• You will receive a confirmation email once the refund has been processed

7. Technical Issues and Course Quality

7.1 Technical Problems

If you experience technical difficulties accessing course content, please contact our support team before requesting a refund. We will make every reasonable effort to resolve technical issues, including:

• Troubleshooting access problems
• Providing alternative formats for course materials
• Extending your access period if significant downtime occurs
• Offering technical support and guidance

7.2 Content Quality Concerns

We strive to maintain high-quality course content. If you believe a course does not meet our quality standards or significantly differs from its description, please contact us with specific concerns. We will:

• Investigate your concerns promptly
• Update or correct course materials if necessary
• Consider your feedback for course improvements
• Evaluate your eligibility for a refund if the issues cannot be resolved

8. Chargebacks and Payment Disputes

8.1 Chargeback Policy

If you initiate a chargeback or payment dispute with your financial institution instead of contacting us directly:

• Your account will be immediately suspended pending investigation
• All course access will be revoked
• We will provide evidence to your financial institution that services were provided as described
• If the chargeback is found to be fraudulent, we reserve the right to pursue legal action
• You may be permanently banned from our platform

8.2 Dispute Resolution

Before initiating a chargeback, we strongly encourage you to contact our support team to resolve any disputes. Most issues can be resolved through direct communication, and we are committed to working with you to find a fair solution.

9. Special Circumstances and Exceptions

9.1 Medical or Personal Emergencies

We understand that unexpected life events can occur. If you experience a medical emergency, family crisis, or other significant personal circumstances that prevent you from using our services, please contact us. We will evaluate your situation on a case-by-case basis and may:

• Extend your access period
• Transfer your enrollment to a later course date
• Consider a refund outside our standard policy
• Provide other reasonable accommodations

9.2 Course Cancellation by AI Learning Hub

If we cancel or discontinue a course you have purchased:

• You will receive a full refund of your purchase price
• We may offer alternative courses of equal or greater value
• You will be notified via email at least 30 days before the cancellation takes effect
• Existing course access will be maintained until the cancellation date

9.3 Currency Fluctuations

Refunds will be processed in the original transaction currency. We are not responsible for any gains or losses due to currency exchange rate fluctuations between the purchase date and refund processing date.

10. Refund Abuse Prevention

To protect the integrity of our educational platform and ensure fair treatment of all users, we monitor refund patterns and reserve the right to:

• Limit the number of refunds per user (typically no more than 2 refunds per calendar year)
• Deny refund requests that appear to violate the intent of this policy
• Suspend or terminate accounts that demonstrate patterns of refund abuse
• Refuse future service to users who repeatedly purchase and refund courses
• Take legal action against users who engage in fraudulent refund activities

11. Contact Information for Refund Requests

12. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Material changes to this policy will be communicated via:

• Email notification to registered users
• Prominent notice on our website homepage
• In-app notifications (if applicable)

Your continued use of our services after changes to this Refund Policy constitutes acceptance of those changes. Purchases made before policy changes will be subject to the policy in effect at the time of purchase.

13. Consumer Rights

Nothing in this Refund Policy affects your statutory rights as a consumer under applicable law. In some jurisdictions, consumers have mandatory rights that cannot be waived or limited by contract, including:

• Rights related to defective digital content
• Rights under consumer protection laws
• Rights to refunds for services not provided as described
• Cooling-off periods mandated by law

If local laws provide stronger consumer protections than outlined in this policy, those stronger protections apply. For information about your statutory rights, please contact your local consumer protection agency.

14. Final Provisions

14.1 Entire Agreement

This Refund Policy, together with our Terms & Conditions and Privacy Policy, constitutes the entire agreement between you and AI Learning Hub regarding refunds for our services.

14.2 Interpretation

This Refund Policy shall be interpreted in accordance with our Terms & Conditions. In case of any conflict between this policy and our Terms & Conditions, this Refund Policy shall prevail specifically regarding refund matters.

14.3 Severability

If any provision of this Refund Policy is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

14.4 Contact for Clarification

If you have any questions about this Refund Policy or need clarification on any terms, please do not hesitate to contact us using the information provided in Section 11. We are committed to transparent communication and fair treatment of all our users.